[Notice][March 27] Notice Regarding Global Server Connection Issues on March 26

Guide your Star-kissed Saviors, StarSavior!
Greetings, Captain! This is your Liaison Officer, GM Lisa.

We sincerely apologize for the inconvenience caused by the unexpected connection issues on the Global server during the early hours of March 27 (UTC+9).

The issue has now been resolved, and access to the game is currently stable. Please check below the identified cause and actions taken.

■ Cause

1. Around Mar. 27 04:00 (UTC+9), an abnormal surge in log data, suspected to be caused by a DDoS attack, resulted in system overload.

2. Due to the overload, the server was forcibly restarted around 04:37 (UTC+9)

3. During this process, an issue occurred in part of the file system (game log directory), leading to a server shutdown and connection interruption

■ Actions Taken

1. The affected server has been restored and service is now stable

2. To prevent recurrence, server kernel updates and additional patches are currently under review

We once again sincerely apologize to all Captains who experienced inconvenience due to this issue. Compensation will be distributed as follows.

• Korea / Japan / Asia Servers: 1,000 Stellagems

• Global Server: 1,000 Stellagems + 1 NOA Integrated Support Box (12 hours) + 3 Prism Telescopes
  

We deeply apologize for the unexpected disruption to your gameplay experience.

Thank you.